Description: Behavioral Science is a powerful tool to enhance customer experience and improve outcomes across the life insurance value chain. This session will cover the foundations of behavioral concepts in a life insurance context and discuss practical areas that can benefit from behavioral science including customer engagement, disclosure, and retention. The session will leverage recent SOA research and specific experience in communication campaigns and call center best practices to translate theory to quantified results. Attendees will leave with an appreciation for potential challenges and practical steps to measure and demonstrate the value of implementing behavioral science.

Description: This session on Innovations in Underwriting will explore the latest advancements in underwriting technology and methodologies. It will focus on how these innovations are transforming the insurance industry, making underwriting processes more efficient, accurate, and customer-friendly. Topics will include the integration of artificial intelligence (AI), machine learning, and big data analytics into underwriting workflows. Additionally, we'll discuss emerging trends in risk assessment, automation of underwriting tasks, and the implications of these changes for underwriters and insurance professionals. Attendees will have the opportunity to learn from industry experts and participate in discussions on how these innovations are reshaping traditional underwriting practices. Learning Outcomes: - Gain an understanding of the latest technological advancements impacting underwriting, including AI, machine learning, and data analytics. - Learn how these innovations can streamline underwriting and pricing processes, improve accuracy, and reduce costs. - Explore new risk assessment methods and discover how automation is changing the underwriter's role. - Identify best practices for integrating innovative technologies into existing underwriting and actuarial pricing frameworks.

Description: The NAIC continues to move ahead with the GOES (generator of economic scenarios) project for the transition to a new real-world economic scenario generator (ESG) prescribed for principle-based reserve and capital calculations. This session will provide a detailed project update from the regulator and practitioner perspective. An overview of model details and methods that have been decided, what remains to be determined, and the projected timeline for implementation will be discussed. Recent developments such as the industry field test and NAIC model office testing to assess the potential impact on reserves and capital will be discussed as will a review of the implementation of the stochastic exclusion ratio test (SERT). We will also discuss the components of the ESG model and the associated scenario sets the NAIC has exposed with respect to target and acceptance criteria. At the conclusion of this session, attendees will understand the current status of the NAIC GOES project and its projected timeline and will be able to describe the components of the model and how the model has been calibrated and validated. Attendees will also appreciate the remaining challenges in bringing the model to full implementation.

Description: Over the course of ImpAct conference, we have taken you on a journey to understand the impact of climate change to the insurance industry. We have examined the risks to the industry both on a short and long term. We looked at tools and approaches, both on the liability and asset sides, to address this emerging risk. Evidences have shown, not only the need to incorporate climate risks is pressing, as an industry, we shall recognize the responsibilities to lead the evolution. This session aims to put everything together and explore progress on company's enterprise risk management (ERM) process to incorporate climate risks and enterprises' attempt to provide sustainability information to audiences in need. We will discuss the latest development in international standard on sustainability disclosure. We will diagnose the challenges on implementation and effort to resolve them. We will compare the requirements and latest developments across different jurisdictions and possible cross learning among them. To conclude, we will land on what opportunities are available to the actuarial community! At the end of this session, participants will be able to: - Discover requirements on sustainability reporting standards across different jurisdictions - Appreciate the challenges and progress to integrate climate risks in company's ERM approaches - Comprehend actuaries' opportunities and responsibilities to contribute

Description: In this talk, we look at two behavioral aspects: from end customers perspective and through the lens of underwriters. We will examine simple rules to improve the insurance underwriting decision to judge whether a risk is insurable and whether they have impact on increasing underwriting decision quality.

Description: Discover investing trends across the life and health industry as insurers seek to navigate rapidly changing rate and market environments. BlackRock will present results from its Peer Risk Study, which models industry holdings based on statutory filings at the CUSIP level. Through the Aladdin risk modeling software, expect a production of deep insights into insurer portfolio risk and return characteristics, as well as exploring how they have evolved. Keep an eye out for a partner to present on the evolution from their perspective. Start learning about what is happening on the asset side of the balance sheet across the industry.

Description: In this session, we will examine AM Best's credit rating methodology, the evaluation of Enterprise Risk Management (ERM) Programs for insurers, and how ERM evaluations are incorporated into ratings. AM Best staff will present the results of a study of AM Best-rated health insurers' ERM programs.

Description: The National Association of Insurance Commissioners (NAIC) project for the transition to a new real-world economic scenario generator (ESG) prescribed for principle-based reserve and capital calculations selected a vendor in the fall of 2020. The American Academy of Actuaries and other interested parties have been assisting the NAIC in this transition. Over the past four years, extensive analysis, model validation, and comparison work has been done. There have been many updates on the project but few opportunities to obtain an in-depth understanding of the new features of the new ESG and its impact on reserves and capital. Practitioners are very interested in the questions: - How different are the scenarios from the Academy/Society of Actuaries ESG and the new NAIC ESG? - How different are the models and techniques used to create the scenarios in both generators? - Is there a significant difference in capital and reserve requirements for model office tests between the two ESGs? - Are there concerns with the new NAIC ESG? The session addresses each of these questions in detail. At the conclusion of the session attendees will appreciate the key differences between the model structure and scenario performance of the two ESGs and will understand the differences in capital and reserve requirements for model office tests across the two ESGs. Attendees will also learn how the initial yield curve fitting differs between the models, about fund mapping considerations, and the interpretability of parameters in the new NAIC model.

Description: This session will highlight the growing significance of climate risk for insurance companies, emphasizing how to prepare for regulatory requirements as well as the impacts on financial stability and operational resilience within the industry. Attendees will gain insights specifically addressing climate risk within insurance operations including enhancing governance structures, ensuring regulatory compliance, identifying and monitoring metrics and key risk indicators, and conducting scenario analyses. Through real-world case studies and perspectives from both life and property and casualty practitioners, participants will leave equipped with practical strategies to navigate the complexities of climate risk management, foster transparency and accountability, and effectively address the urgent challenges posed by climate risk within their organizations. Learning Objectives: - Understand the evolving landscape of climate risk and regulatory requirements for climate risk disclosure - Gain insights into effective approaches and current best practices that actuaries and risk modelers may use in performing qualitative and quantitative climate risk scenario analyses - Learn practical strategies for integrating climate risk considerations into insurance operations

Description: This session will consider how catastrophic gaps in risk management practices contributed to the failure of regional banks in the first half of 2023. Panelists will explore ERM practices and potential corrective actions, based on insurance industry and pension plan best practices, that could have mitigated against the failures.